Human rights researcher, Tim Braimah has expressed his dissatisfaction of the state of the Nigerian embassy, and satisfaction in its service delivery.
On my visit to the Nigerian Embassy, New York, I was greeted with a spectacular structure of the Nigerian Embassy which is situated in Manhattan, one of the best locations in New York. Upon arrival and entering the building, there was already an argument between a female security staff and an elderly woman who was expressing her dissatisfaction for a certain service not rendered. Some of the female security staff’s statements which included, “Madam, you don’t have to collect your Nigerian passport if you cannot wait, you can go and apply for American passport,” was bewildering.
Entering further into the building after the security checks, I was met with an eyesore when we were ushered into a makeshift room for our documents to be checked. Preceding the makeshift room, were an abandoned Christmas tree, mold and cobwebs on the wall, scattered chairs and electrical wires hanging from the walls. In the main room where we were called for our passport to be checked, there was a huge hole in the ceiling where I was sitting. In addition, there was no electricity in parts of the building, and the lack of water in the building was evidenced of the fact that the toilets would not flush.
Nonetheless, there were no activities such as people bribing their way to get ahead of the queue, or the exchange of the gifts or money for favors. The service delivery, in my case, passport renewal was effective due to the fact that everyone got their renewed passport the same day.